| Do you
have a minimum order?
Our minimum order on our website is only $25.00 in merchandise.
For personalized orders, we have a 25 piece minimum for each personalized product.
I'm interested in invitations which
I can print myself. What is the weight of your papers?
Our invitation and announcement paper stocks are a high quality,
smooth card stock that is compatible with today's laser, ink jet
and bubble jet printers. We call these "imprintables" and also refer
to them as Print It Yourself papers.
Our invitation paper stocks are generally an 85lb (some 65 lb) offset cover weight paperstock which holds both black and color inks beautifully. Due to the wide variety of printers, we can not guarantee the quality of printing on your specific printer. We will be glad to send you a sample of any paper
that you are interested in testing to verify compatibility with
your printer.
Our 8 1/2" x 11" laser stationery is a 24lb high quality paper
stock specifically created for laser, ink jet and bubble jet printers.
What envelopes are available? Are
envelopes included?
We include envelopes with all of our imprintables and cards unless
otherwise noted.
Our envelopes for imprintables are a high quality paper stock
with a square flap envelope. Our standard color is white, although
you may select a substitute color for certain products. The available
colors for each size card is shown on each page and are generally
Yellow, Light Blue, or Fuchsia.
We have two series of Ecru Envelopes. One series is the same as above but with the Natural Ecru color. The other, our Caress Collection of social announcments,
includes a gold lined, square flap, ecru colored envelope. The matching
informal notecard includes an ecru color, square flap envelope.
Stationery and Laser envelopes, in bulk, are ordered separately
since the paper is often used without envelopes.
Are your papers acid free, lignin
free, buffered, etc?
We offer many different types of papers so it all depends on which
series of papers you are referring to. Since this is a question
that is usually asked by scrapbookers, we will assume that you are
inquiring about our scrapbook and laser papers (our SC and LS series).
Our SC and LS series of papers are 100% acid and lignen free. They
have a pH factor of 7.2 and are not buffered.
Do you have a paper catalog that
you can send to me in the mail?
Our website is our catalog and we are pleased to send you samples
so that you can see the product and the quality for yourself.
Can you send me a sample of an item
that I am interested in?
Yes. We are glad to send you a few samples of imprintables that
you are interested in. Simply let us know by email which items you
are interested in seeing. Be sure to provide us with a mailing address.
We do work with sales representatives in the wholesale trade and
we do have wholesale catalogs for qualifying retailers (See more
information below).
Where do you ship from?
What is the cost of shipping an order?
We ship from Van Nuys, CA, a suburb of Los Angeles. We ship most
orders within 24 hours of receipt and use UPS ground service delivery.
Express shipping is also available. Our standard shipping rates
within the continental U.S. are as follows:
For orders of $100.00 or more - FREE SHIPPING (UPS Ground service)
For orders less than $100.00 - $4.95
Express shipping
UPS Next Day - $21.95
UPS 2 Day Air - $14.95
UPS 3 day Air - $9.95
You can also use your own FedEx account for Next Day and 2 Day
delivery.
Hawaii, Alaska and Puerto Rico
For shipments to HI, AK and PR, the rates are:
UPS Next Day - $31.95
UPS 2 Day Air - $16.95
Canadian Orders
We prefer to ship orders into Canada via UPS. We charge the actual rates
determined by UPS based upon weight and distance. UPS shipping allows us to have a tracking number on the shipment and prove that it was shipped and track where it is.
Alternatively, we can ship via post office parcel post but no tracking number is provided and we can not be responsible for lost shipments. Choosing Post Office parcel post is at the comsumers own risk.
Canadian Orders - Please note: There are additional charges for
GST and brokerage fees which are charged directly to you when the
shipment clears customs.
Other International Orders
We can ship orders internationally. Generally freight costs are very expensive as paper is is heavy item to ship.
We charge the actual rates determined by UPS. Shipping by UPS allows us to have a tracking number for the package and prove that it was shipped and track where it is.
Alternatively, we can ship via post office parcel post but no tracking number is provided and we can not be responsible for lost shipments. Choosing Post Office parcel post is at the comsumers own risk.
I want to place an order but I'm uncomfortable
with giving out my credit card information over the internet. Can
orders be sent COD?
Yes. At Colors By Design, we are committed to protecting your
privacy and the information you send us which is why all of our
transactions are processed on a secure server (SSL). We want you
to feel comfortable and if you do not want to use a credit card
over the internet, we will accommodate you in a variety of manners:
C.O.D.
We are glad to ship an order C.O.D. Please be aware that there is
an additional charge by U.P.S. for such transactions.
PREPAY
You can prepay your order by sending a check in advance. Simply
complete an order and select the BY CHECK option during the check
out process. You will get a screen that creates an invoice with
the proper amount to send in to us, and which shows the correct
mailing address.
Telephone
You may also telephone us at (800) 832-8436 and provide us with
your credit card information over the telephone.
Fax
You may fax your credit card information to us at (800) 824-2530.
Please reference that the credit card information is for a web site
order and include the order number which is included in the email
confirmation sent to you.
I own a store and am interested in carrying
your products. What do I do next?
We sincerely thank you for your interest in our products and we
will be glad to forward more information to you as a qualifying
retailer. Simply click
here to be taken to our wholesale catalog request form.
Where can I find your
products near me?
We will be glad to refer you to a retail store in your area that
carries our products. Simply email us that you are looking for local
retailers, and be sure to include your zip code and city. We will
gladly email you the telephone number and address of any local stores
that support our product line.
If I cancel an order, what will I
be charged?
It all depends on what stage of completion the order is at when
we receive your cancellation notice. If the order is cancelled before
we start production on the items for the shipment, then there is
no charge for cancellation. If it is a printing order, charges will
apply to cancelled orders after we perform the Setup ($10.00), proofing
by web page (additional $5.00), and if we have already printed the
order, full charges will be applied.
What if there is an error with the
order?
If we make an error, we will gladly re-send your order at no additional
expense to you. If there is a printing error that is our responsibility,
we will re-print and send corrected pieces at no additional expense
to you. If there is a mistake and you need us to re-print the items,
we will do so at 50% off.
Can I return my order?
If for any reason you are not satisfied with the quality of our
products, we will gladly exchange or replace the items. Alternatively,
you can ship the items back to us for a refund, less a 15% restocking
fee. With regrets, but we can not refund shipping charges on returns.
Personalization Orders - We can not accept returns on personalization orders. See above for cancellation of printing orders.
What else do you make that is not
on your website?
Alot! We are a full range greeting card and stationery company
that has been selling to retail stores for over 20 years. We have
wonderful greeting cards for all occasions and all seasons. Our web site is only
a small part of our overall line of stationery and invitations, but we are continually adding more products and custom pieces to our site, so please check back often.
Our newest items are also available at selected stationers throughout
the country. If you would like to the name and address of any local
retailers, simply email us that you are looking for local retailers,
and be sure to include your zip code and city. We will gladly email
you the telephone number and address of any local stores that support
our product line.
|
